IT Support Specialist

7 days ago


Piqua, Ohio, United States Atlantic Coast Automotive Full time
Job Summary

We are seeking a highly skilled IT Support Technician to join our team at Atlantic Coast Automotive. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, troubleshooting and resolving hardware, software, and voice/data communication systems issues, and escalating calls when necessary.

Key Responsibilities:

  • Provide first-level technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve hardware, software, and voice/data communication systems issues
  • Escalate calls to senior technicians or vendors as needed
  • Administer computer accounts and passwords
  • Provide remote technical support for hardware and software issues
  • Assist the IT Director with day-to-day tasks and projects
  • Coordinate communication with vendors to aid in incident reporting
  • Assist with testing of new or upgraded PC software and hardware releases

Requirements:

  • Customer service or phone support experience
  • Solid MS Office skills: Word & Excel
  • Solid Gmail experience
  • Excellent follow-up skills
  • Excellent oral and written communication skills
  • Excellent troubleshooting skills
  • Willingness to work night and weekends
  • Team player
  • Windows Active Directory experience

What We Offer:

We are an equal opportunity employer and a drug-free workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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