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Regional Service Manager

4 weeks ago

Cary, North Carolina, United States Siemens Medical Solutions USA, Inc. Full time
Job Description

At Siemens Healthineers, we are seeking a highly skilled Regional Service Manager to join our team. As a key member of our organization, you will be responsible for managing the healthcare Field Service business, directing, coordinating, and leading the organization and its activities to meet customer service expectations and financial metrics.

Key Responsibilities:

  • Maximize customer loyalty and satisfaction
  • Communicate the value proposition of Siemens service to customers
  • Obtain service financial goals through revenue attainment and effective cost containment
  • Ensure compliance with FDA Good Manufacturing Practices
  • Meet annual RSM goals and metrics as established
  • Hire, develop, train, and coach Customer Service Engineers (CSEs)
  • Prioritize customer and business objectives to provide clear direction to CSEs

Requirements:

  • BS/BA in a related discipline or advanced degree, where required, or equivalent combination of education and experience
  • 8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above

Preferred Qualifications:

  • Experience in managing large, remote, employee-based territory
  • Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience
  • Ability to articulate and explain the value of Service Agreement offerings

About Siemens Healthineers:

We value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.

We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.