Service Advisor

4 weeks ago


Cary, North Carolina, United States Hendrick Automotive Company Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Hendrick Buick GMC Cadillac (Cary). As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Work with customers and technicians to identify required maintenance and repairs.
  • Advise customers on necessary and recommended services, providing clear and concise explanations of the work to be performed.
  • Offer additional services and repairs to customers, ensuring they are aware of all options available.
  • Compute the cost of replacement parts and labor to restore vehicles to their original condition.
  • Estimate the cost of mechanical, electrical, or other repairs, providing detailed breakdowns of the work to be performed.
  • Enter itemized estimates on service orders and explain the estimate to the customer.
  • Schedule appointments with customers, ensuring timely and efficient service.
  • Meet dealership standards for repair and order production, maintaining high levels of quality and accuracy.
  • Maintain CSI at or above Company standards, ensuring customer satisfaction is always the top priority.
  • Maintain an organized, clean, and safe work area, adhering to all safety protocols and regulations.
  • Participate in required training, staying up-to-date on the latest technologies and techniques.
  • Record all hours worked accurately in the company timekeeping system.
  • Follow all Safeguards rules and regulations, ensuring a safe and healthy work environment.
  • Demonstrate the Company's Core Values, including Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.
  • Comply with Company policies and procedures, adhering to all rules and regulations.
  • Observe all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
Requirements
  • Previous experience in automotive or customer service industries.
  • Working knowledge of the mechanical operations of vehicles.
  • Excellent interpersonal, customer service, and organizational skills.
  • Intermediate skills in Microsoft Office products.
  • Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.
  • Ability to understand and follow instructions.
  • Ability to communicate effectively with customers and company personnel.
Work Environment

The position requires regular and predictable attendance, with scheduled shifts including evening hours, weekends, and holidays. The duties are generally performed in the service area, with frequent movement around the Service Department to convey information between customers and service technicians.

Frequently interacts with customers, service manager, and service technicians, as well as employees from various departments in the dealership.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

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