Customer Sales Representative

3 days ago


Bowling Green, Kentucky, United States Trane Technologies Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Sales Associate to join our team at Trane Technologies. As a trusted advisor for our customers, you will play a critical role in ensuring their needs are met smoothly and efficiently.

Key Responsibilities
  • Proactively engage with phone customers to understand their needs and provide prompt and effective solutions.
  • Collaborate with Account Managers to service accounts and drive revenue.
  • Actively seek out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
  • Boost sales by maintaining current knowledge of all portfolio offerings and demonstrating technical knowledge to provide customer value propositions.
  • Drive sales by identifying related products or add-on extensions needs and making customers aware of product promotions and adding lines to parts orders.
  • Find best method to resolve problems and ensure customer satisfaction while adhering to company policies.
  • Makes outbound calls including marketing new products.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.
Requirements
  • GED or High School Diploma required.
  • Inside sales, retail, or related experience preferred.
  • Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
What We Offer

We offer a competitive compensation package, including a base pay range of $40,000-$50,000, plus a commission/incentive plan. We also provide comprehensive benefits and programs, including health insurance, holistic wellness programs, family building benefits, 401K match, paid time off, and educational and training opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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