Operations Supervisor
2 weeks ago
We invite you to ensure that your application details are thoroughly updated before proceeding with this opportunity.
The Operations Supervisor plays a crucial role in overseeing the daily operational activities of this facility's preproduction, storage, and installation functions to guarantee that the company's objectives are achieved.
The Operations Supervisor is tasked with ensuring that team members within their department are fulfilling their job duties and consistently meeting or surpassing the performance standards outlined in their job descriptions.
This position encompasses a comprehensive perspective and is accountable for the efficiency of post-sale production and installation operations at this facility.
What We Provide:
California Closets operates both company-owned and franchise establishments.
This particular establishment is company-owned, thus providing the following benefits:
- Comprehensive health coverage including Medical, Dental, and Vision
- Paid Time Off (PTO), holidays, and sick leave
- 401K retirement plan with employer matching
- Opportunities for career advancement with numerous promotional pathways available
Franchise locations are independently owned and may offer different benefits.
Key Responsibilities:
Oversee and manage the installation operations to achieve revenue targets while ensuring that Net Promoter Scores (NPS) objectives are met as stipulated in the annual financial plans.
Supervise and manage the warehouse operations to fulfill shipping, receiving, and production service level agreements.
Analyze profit and loss performance and ensure that corrective measures are implemented to meet Cost of Goods Sold (COGS) targets in alignment with company standards.
Identify operational challenges and opportunities for improvement regarding workflow and processes.
Assist in the recruitment, selection, and onboarding of all Warehouse, Project Management, Complexity Review, and Installation team members.
Ensure that new hires exhibit the necessary skills and alignment with company values, demonstrating self-motivation to guarantee consistent customer satisfaction.
Lead the rollout of all training and certification initiatives for team members within their area of responsibility.
Conduct daily, weekly, and monthly meetings for preproduction, warehouse, and installation teams as needed.
Ensure that all performance benchmarks are achieved across each area of responsibility.
Benchmarks include, but are not limited to, preproduction file readiness lead time, warehouse lead time, truck loading time, and overall time and labor efficiency.
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