HR Call Center Representative

2 weeks ago


Reston, Virginia, United States APR Consulting Full time

Job Summary:

We are seeking a highly skilled HR Call Center Representative to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for resolving customer requests and issues in a timely and professional manner.

Key Responsibilities:

  • Provide tier 1 support to customers via phone, chat, and email channels.
  • Resolve customer requests and issues by researching and taking additional steps as required.
  • Route/refer cases for advanced support and take ownership of cases from inception to completion.
  • Partner with stakeholders to successfully resolve problems or answer questions promptly.
  • Accurately document customer issues, research steps, and actions taken in the case management system.
  • Perform back-office transaction processing in support of HR functions.
  • Demonstrate excellent communication and problem-solving skills.
  • Work in a contact center environment with minimal supervision while using multiple system applications.

Requirements:

  • High school diploma or equivalent required and 4+ years of related education/experience.
  • Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
  • Previous experience interacting with customers in a service environment is required.
  • Experience in a call center and following a structured phone schedule.
  • Ability to maintain confidentiality of information.
  • Confident phone presence and exceptional customer service skills are required.
  • Prior experience using a case management system.
  • Strong customer service, problem-solving, and technology skills.
  • Proficient in MS Office applications – Word, Excel, PowerPoint, Teams.
  • Working knowledge of Workday or other HRIS systems.
  • Effective listening and reading comprehension skills.

About Our Client:

Our client is a world leader and premier innovator in aerospace, with over 100,000 top-talent employees providing the industry's most advanced products and technologies.

About APR Consulting:

APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



  • Reston, Virginia, United States APR Consulting Full time

    Job Title: HR Call Center RepresentativeJob Summary:We are seeking an experienced HR Call Center Representative to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for resolving customer requests and issues in a timely and professional manner.Responsibilities:Provide tier 1 support to...


  • Reston, Virginia, United States Digital Risk Full time

    About the Role:Digital Risk is seeking a skilled Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone interactions.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide...


  • Reston, Virginia, United States Panda Exteriors Full time

    Job OverviewPanda Exteriors is a leading provider of exterior services and green energy solutions, dedicated to helping homeowners go green, save money, and increase their home value. We're seeking a highly motivated and bilingual Call Center Representative to join our dynamic team.Key ResponsibilitiesConvert pre-qualified leads into sales and generate new...


  • Reston, Virginia, United States JEGS Performance Full time

    About JEGS Performance:JEGS Performance is a leading provider of high-performance car parts, serving millions of customers worldwide. Our mission is to deliver exceptional customer service and provide a wide range of products to help enthusiasts, professionals, and restoration experts take their vehicles to the next level.Job Summary:We are seeking...


  • Reston, Virginia, United States NuAxis Innovations Full time

    Job Summary:We are seeking a highly competent and customer service-oriented individual to fill the role of a Human Resources Service Center Analyst. This position is responsible for providing remote support to federal government systems and applications, primarily through electronic communications and phone calls. The ideal candidate will possess excellent...


  • Reston, Virginia, United States Pyramid Consulting, Inc Full time

    Job Title: Solutions Center RepresentativeWe are seeking a highly skilled Solutions Center Representative to join our team at Pyramid Consulting, Inc. This is a contract opportunity with a 12+ month duration and is located in Grandview Heights, OH (Hybrid). The successful candidate will be responsible for providing exceptional customer service and support to...


  • Reston, Virginia, United States LaSalle Network Full time

    Call Center Operations SupervisorLaSalle Network is seeking a skilled Call Center Operations Supervisor to oversee a team of collections specialists. The ideal candidate will have experience in call center management, strong leadership skills, and the ability to analyze data to drive business decisions.Key Responsibilities:Supervise and train call center...


  • Reston, Virginia, United States CALLS PLUS Full time

    Job SummaryWe are seeking a highly motivated and experienced Call Center Training Specialist to join our team at CALLS PLUS. As a key member of our training department, you will be responsible for designing and delivering training programs to ensure our call center agents have the skills and knowledge needed to provide exceptional customer service.Key...


  • Reston, Virginia, United States Limitless Platforms Full time

    Job Title: Cold Calling Inside Sales RepresentativePosition Type: 1099 Contractor (Commission-Based)Compensation: 100% Commission with potential for base pay after 2 months, based on performanceLocation: RemoteJob Overview: We are seeking a highly motivated and outgoing Inside Sales Representative to drive new customer acquisition for our website design...


  • Reston, Virginia, United States Qualfon Full time

    Operations Manager - Call CenterThis role requires onsite presence at our facility in the Detroit metro area and demands flexible availability to include evenings and weekends.We are seeking a responsible and customer-focused individual to support and service a large Fortune 500 company.Key Responsibilities:Manage operations to meet client-defined metrics,...


  • Reston, Virginia, United States CALLS PLUS Full time

    About CALLS PLUSCALLS PLUS is a professional and rewarding business in the United States, offering a challenging work environment. We are a 24x7x365 Contact Center managing communications for Federal, State and Local government agencies, in the areas of housing, healthcare, law enforcement, and Adult & Child Protective Services case intake nationwide.Our...

  • Regional HR Liaison

    2 weeks ago


    Reston, Virginia, United States Russian School of Mathematics Full time

    The Russian School of Mathematics is seeking a skilled Regional HR Representative to facilitate HR processes in the New Jersey, Connecticut, and New York regions. This role will provide support to employees and management regarding HR matters, ensuring a seamless employee experience.Key Responsibilities:Collaborate with HQ HR to provide guidance on benefits,...


  • Reston, Virginia, United States Quikrete Full time

    About the Position:We are seeking a skilled Customer Support Representative to join our team at Custom Building Products. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, addressing their concerns with empathy and professionalism.The ideal candidate will possess excellent communication...


  • Reston, Virginia, United States Triup, Inc. Full time

    {"Job SummaryWe are seeking a highly organized and detail-oriented HR Administrative Assistant to join our team at Triup, Inc.As an HR Administrative Assistant, you will provide administrative support to our HR professionals, ensuring the smooth operation of our HR functions.Responsibilities:- Provide administrative support to HR professionals- Document...


  • Reston, Virginia, United States IGT Solutions Full time

    Job Title: Call Center RepresentativeLocation: Knoxville, TNJob Type: Full-timeAbout IGT Solutions:We are an equal opportunity employer committed to providing a non-discriminatory environment free from intimidation, harassment, or bias.Job Summary:We are seeking a highly skilled Call Center Representative to join our team. The ideal candidate will have...

  • HR Business Partner

    3 weeks ago


    Reston, Virginia, United States First Search Inc. Full time

    Job Summary:First Search Inc. is seeking an experienced HR Business Partner to join our team. As an HR Business Partner, you will be responsible for aligning business objectives with employees and management in designated business units. You will serve as a consultant to management on human resource-related issues, acting as an employee champion and change...


  • Reston, Virginia, United States Apt Full time

    {"title": "Customer Service Representative", "description": "At Apt, we are seeking a skilled Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients by answering their questions, addressing their concerns, and resolving their issues in a timely...


  • Reston, Virginia, United States SSi People Full time

    Job Title: Customer Service RepresentativeLocation: RemoteDuration: 4 Months Contract with the potential to extendExciting Bonus IncludedJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at SSi People. As a Customer Service Representative, you will be responsible for providing exceptional customer service to...

  • HR Service Designer

    7 days ago


    Reston, Virginia, United States YRCI Full time

    Job DescriptionDetermine or validate the scope of future state services and customer segments.Key Responsibilities:Define how services will be delivered to Human Resources Management (HRM) staff and customers.Identify opportunities for self-service, shared services, centers of expertise, and HR business partnerships.Develop strategies for delivering HR...

  • HR Service Designer

    1 week ago


    Reston, Virginia, United States YRCI Full time

    Job DescriptionDetermine or validate the scope of future state services and customer segments.Key Responsibilities:Define how services will be delivered to Human Resources Management (HRM) staff and customers.Identify opportunities for self-service, shared services, centers of expertise, and HR business partnerships.Develop strategies for effective service...