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Sales Account Manager

2 months ago

Oklahoma City Oklahoma, United States KPH Healthcare Services Full time

Position Overview:

Role Summary:
Accountable for driving net revenue and profit (EBITDA) targets within the designated region.

Delivers service and sales assistance to key accounts by orchestrating services, assessing existing business partnerships, and formulating, presenting, managing, and executing new business initiatives for these significant accounts.


Key Responsibilities:
Client acquisition and retention strategies. Identify prospects; engage with; present to; and secure new business opportunities. Act as the primary business liaison for the client while ensuring a high level of client satisfaction.

Expected to consistently deliver exceptional customer service to accounts, while advocating for client needs and objectives within the organization to guarantee quality service.


Core Duties:

Job Functions:


Achieves total net revenue and profit (EBITDA) goals for the assigned region, primarily focused on generating new business to enhance overall market presence.

Accounts may include, but are not limited to, healthcare facilities, medical professionals, and home health organizations influenced by competitors or those referral sources with limited account engagement.


Serves as the main point of contact between the account and the branch, ensuring the highest level of customer satisfaction for both internal and external stakeholders.


Conducts all aspects of sales activities for the assigned region, including analyzing client requirements and sales prospects, presenting KPH Healthcare Services' offerings, negotiating partnership agreements, and managing account servicing and follow-up as needed.

Facilitates all collaborative sales efforts at both branch and corporate levels.

Maintains a cooperative relationship with other divisions of KPH Healthcare Services to leverage necessary resources for account servicing.

Identifies and targets new business models for evaluation by senior sales leadership and key account members. Develops, implements, and oversees contractual agreements for business opportunities.

Acts as a catalyst for promoting favorable growth in core therapy admissions month over month and year over year.

Participates in all scheduled sales conference calls and regular branch meetings.

Regular travel is required.

Performs additional duties as assigned.

Serves as Process Owner as designated.

Responsible for completing all mandatory and regulatory training programs.

Qualifications:

Educational Background:
Knowledge equivalent to that typically acquired through the completion of a four-year degree in Marketing or Business Administration.

Experience:


Three to five years of demonstrated success and progressively responsible sales experience, preferably within the healthcare sector.


Licensure Requirements:
Valid driver's license and appropriate automobile insurance coverage as per KPH Healthcare Services' policy.

Employment Conditions:
Drug screening

Initial and ongoing exclusion and sanction/disciplinary monitoring

Any additional eligibility requirements based on the specific role

Required Training:
HIPAA Privacy Course

HIPAA Security Course

Job Skill Requirements:
Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations. Proficient in writing reports and business correspondence.


Ability to effectively and persuasively present information and respond to inquiries from groups of case managers, medical professionals, clients, and the general public.

Must possess strong communication, negotiation, and organizational skills.

Ability to perform basic mathematical operations in various units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to interpret graphical data.

Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagrammatic form. Ability to address problems involving several concrete variables in standardized situations.

Customer service skills, medical knowledge, familiarity with insurance regulations, accounting, and operational skills. Excellent leadership and interpersonal abilities. Basic computer skills required with the capability to efficiently access and navigate the Internet.

Management Skills Required:

Customer Service:
Must provide timely and accurate responses to all business associates and clients.

Planning:
Must develop effective plans, objectives, and goals that achieve desired outcomes in a timely manner.

Organization:
Must systematically organize work, establish clear lines of responsibility, and delegate effectively.

Communication:
Must communicate clearly and effectively at all levels, actively listen, and be attentive to others.

Decision Making:
Analyze data and make and/or implement effective decisions promptly.

Technology:
Must utilize technology to its fullest potential to achieve departmental and corporate objectives.

Leadership Skills Required:

Leadership:
Gains acceptance of ideas and accomplishes goals through subordinates, peers, and teams.

Personnel Development:
Selects, trains, coaches, and develops associates and teams for optimal performance.

Teamwork:
Must enhance team performance by sharing information, establishing guidelines, and celebrating achievements.

Empowerment:
Demonstrates positive and active ownership of responsibilities and encourages the same in others.

Employee Relations:
Provides and solicits constructive feedback, evaluates performance, and takes corrective action.

Behavioral Traits:

Intuitive/Open-minded:
Must be able to identify opportunities, develop, and implement creative solutions to complex challenges.

Achievement Drive/Commitment:
Driven to achieve goals, objectives, and results. Promotes a culture of continuous improvement.

Positive/Supportive:
Inspires and shows confidence in others, fostering a positive and supportive work environment.

Flexibility:
Ability to adapt to changing business needs, balancing multiple priorities, and delivering under pressure.

Compensation

$(phone number removed) per year.


The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc.

is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.