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Vice President of Operations

2 months ago

Sandy Springs, United States Beacon Community Management Services LLC Full time
Job Overview

Position Summary:

As a pivotal figure within the executive team and a trusted advisor to the CEO of Beacon Community Management Services LLC, the Chief Operating Officer (COO) will have the opportunity to influence the strategic trajectory of the organization. This role encompasses a wide range of responsibilities and presents intricate challenges. The selected candidate will be empowered to oversee daily operations for both site-specific and portfolio clients, playing a crucial role in ensuring operational efficiency and effectiveness.

The COO will be instrumental in enhancing workflows and will significantly contribute to the company’s expansion into both existing and new markets, aligning with our growth objectives. Acting as a strategic partner to the CEO, the COO will support the leadership of the organization and will be a vital resource, providing insights across various operational aspects.

Compensation and Benefits:

The compensation package is tailored to attract exceptional candidates for the COO role, featuring a competitive base salary, performance bonuses, and a comprehensive benefits program.

Key Responsibilities:

The ideal candidate will:

  • Drive Accountability: Establish clear expectations and performance metrics, fostering a culture of accountability throughout the organization.
  • Communicate Effectively: Convey complex concepts clearly through various communication channels.
  • Build Relationships: Cultivate strong connections with all stakeholders, including employees, clients, and industry partners.
  • Demonstrate Resilience: Navigate challenges and setbacks while maintaining focus on impactful decisions and innovative problem-solving.

Specific Duties Include:

  • Overseeing the company's daily operations, collaborating with Regional Managers to ensure consistent service delivery.
  • Conducting operational analyses to inform strategic and tactical decisions, including financial reporting and efficiency assessments.
  • Setting measurable objectives and key performance indicators (KPIs), and educating the team on their significance.
  • Championing organizational culture, emphasizing empowerment, accountability, and continuous improvement with a client-centric focus.
  • Managing operating budgets and expenditures effectively.
  • Facilitating operational integration during the establishment of new regional offices or acquisitions.
  • Enhancing systems and procedures through automation and best practices in technology.
  • Developing talent within the organization through mentorship and guidance.

Performance Metrics:

The COO will be accountable for achieving targets in:

  • EBITDA Growth
  • EBITDA Margin
  • Staffing Efficiency Ratios
  • Top-line Revenue Growth
  • Client Retention Rates
  • Customer Service Metrics
  • Employee Turnover Rates
  • Employee Net Promoter Score (NPS)

Qualifications:

A Bachelor’s degree is required, with a strong preference for candidates with proven experience in Association or Property Management. Previous roles as COO, VP of Operations, or Senior Regional Manager are highly desirable. Candidates should possess strong analytical skills, expertise in developing effective systems and processes, and a solid understanding of business software.

Candidate Profile:

The successful candidate will be detail-oriented, passionate about optimizing operational systems, and a natural leader who fosters accountability while nurturing relationships. A commitment to service excellence and the ability to tackle operational challenges in a growing environment are essential. A valid driver's license is required, along with the completion of a background check and drug screening.