Director, Product Operations Specialist

2 weeks ago

New York, New York, United States Spring Health Full time

We are seeking an experienced Director of Product Operations to lead our product organization's core operating cadences, performance management, and cross-team collaboration processes.

Key Responsibilities
  • Oversight and facilitation of key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning.
  • Identification, implementation, and management of product management tools, processes, and best practices to enhance product team efficiency and effectiveness.
  • Development and monitoring of key performance indicators (KPIs) and metrics to track and report product performance.
  • Leadership of cross-functional initiatives to improve product operations, including process improvements, resource allocation, and risk management.
  • Direct management of a PMO with ~8 people responsible for managing major technical and product-driven cross-functional projects.
  • Collaboration with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities.
  • Facilitation of effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches.
  • Oversight of the CPO and product leadership team's agenda, ensuring clear ownership and continuous follow-up on action items.
  • Ownership of the product technology stack from tool selection to ensuring adoption.
  • Development of high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
  • Guidance of product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.
Requirements
  • Bachelor's degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
  • 8+ years of experience in product management, product operations, or a related field, with a track record of success in leadership roles.
  • Strong understanding of product development processes, methodologies, and best practices.
  • Excellent analytical, organizational, and problem-solving skills.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
  • Passion for mental health and a commitment to Spring Health's mission and values.
  • Ability to thrive in a fast-paced environment.
Benefits
  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
  • Employer-sponsored 401(k) match of up to 2%.
  • A yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1-month sabbatical leave granted at your 4-year anniversary.
  • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

The estimated salary range for this position is $217,600 - $272,000 based on the location and industry standards. If you're passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

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