Director of Operations
2 days ago
We are seeking a highly skilled Senior Director of Operations to lead the operational aspects of Tea Around Town across all current and future locations. This is a dynamic role that requires exceptional leadership, strategic thinking, and a proven track record of optimizing operational efficiency and customer experience.
About TopView SightseeingTopView Sightseeing is a well-established sightseeing company with over a decade of successful operations in New York City. We create one-of-a-kind experiences for everyone around the world, offering a variety of popular adventures such as hop-on hop-off bus tours in NYC and London, special events like Tea Around Town, and more.
Job Description- Manage and supervise all aspects of the product execution to ensure flawless delivery and a world-class experience consistently across all cities.
- Lead launch-related activities in multiple locations to ensure timely and successful launches.
- Be responsible for hiring, training, scheduling, managing, and performance monitoring of all operations staff.
- Collaborate with cross-functional teams to execute product changes, promotions, press events, and new product launches.
- Develop procedures and processes to support rapid scalability of the product.
- Analyze customer feedback to determine and implement changes to improve customer experience.
- Actively seek new revenue-generating opportunities through redeployment or better utilization of existing resources.
- Develop, refine, and ensure compliance with all SOPs across all locations.
- Establish routine quality assurance procedures and identify areas for improvement.
- Maintain inventory control for consumable and non-consumable components.
- Identify potential risks within operations and develop plans to mitigate them.
- Work closely with the finance team to develop and manage operational budgets.
- Degree in an applicable discipline, preferably in engineering, business, operations management, or a related field.
- 12+ years of operations management experience in a dynamic and fast-paced consumer-oriented environment.
- Strong people leadership experience in hiring, managing, motivating, and performance managing teams of 100+.
- Hospitality experience preferred.
- Exceptional data analysis and presentation skills.
- Ability to establish priorities, manage workload, and respond with a sense of urgency in a fast-paced environment.
- Proven ability in performing root cause analysis and presenting logical conclusions.
- Experience with various productivity, project management, and financial suites.
- Effective verbal and written communication skills.
- Experience negotiating with vendors on price, quality, and payment terms.
The estimated salary for this role is $175,000 + bonus pay. Benefits include paid time off, health insurance, pre-tax commuter benefit, tour and entertainment discounts, and more.
About UsTopView Sightseeing is a global sightseeing company with a rapidly growing portfolio of products. Our mission is to offer world-class experiences consistently to customers while catering to demanding schedules and achieving cost efficiency.
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