Project Manager

4 weeks ago


Santa Barbara, California, United States Zoom Corporation Full time
About the Role

Zoom Corporation is seeking a skilled Project Engineer to join our Professional Services Organization. The successful candidate will be responsible for designing and deploying Zoom Phone and Contact Center solutions.

About the Team

Our team is dedicated to delivering high-quality solutions to our clients. We are looking for a talented individual who can work collaboratively with our cross-functional teams to design and implement solutions that meet our clients' needs.

Responsibilities

Designing, architecting, and deploying Zoom Phone and Contact Center solutions at an expert level while ensuring high availability, scalability, and security.

Providing advanced support and troubleshooting for complex technical issues related to number porting, emergency services, multilingual support, third-party integrations, and other complex client scenarios.

Integrating phone and contact center technologies with CRM, workforce management, quality management, interactive voice response, and other systems as required.

Automating workflows to enhance productivity and reduce manual interventions.

Working with cross-functional teams both internally and with clients to design and implement solutions that align with business needs.

Mentoring junior engineers and providing training on Zoom Phone and Contact Center solutions and best practices.

Requirements

Bachelor's in CS, MIS, or its equivalent and at least 10+ years of experience designing and implementing Voice/Video and Contact Center solutions.

Experience deploying Zoom Phone is advantageous.

Experience with Voice/Video and Contact Center best practices, processes, and procedures for design, deployment, and support.

Experience with migrations to Cloud Voice & Cloud Contact Center solutions.

Experience and knowledge of Voice Solutions (Zoom Phone, Cisco, Ring Central, Microsoft, 8x8, Avaya, Mitel, Vonage, etc.).

Experience and knowledge of Contact Center solutions (Five9, Salesforce.com, Genesys, 8x8, Twilio, InContact, TalkDesk, etc.).

Network experience and a good understanding of network requirements for Voice and Video deployments.

What We Offer

Competitive salary range: $76,800.00 - $186,200.00.

Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.

Hybrid work approach with offices and remote work environments.

Award-winning workplace culture with a variety of perks, benefits, and options to support employees' physical, mental, emotional, and financial health.

Opportunities for career growth and professional development.

Collaborative and inclusive work environment.

Recognition and rewards for outstanding performance.

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