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Guest Services Coordinator

1 month ago

Chicago, Illinois, United States Kirkland & Ellis Full time
About Kirkland & Ellis

We are a leading law firm with a strong commitment to excellence and innovation. Our team is united by a shared ambition to deliver exceptional results for our clients. We value collaboration, talent empowerment, service, inclusion, respect, and gratitude, and we strive to create a dynamic and inclusive work environment that fosters growth and development.

Job Summary

The Guest Services Coordinator will provide critical support to the Associate Director, Guest Services & Hospitality, in planning and executing meetings and events in our Conference Center and other event spaces. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Oversee all meetings and events in the Conference Center and other event spaces to ensure accurate and efficient planning and execution.
  • Provide quality customer service and coordinate with all Firm departments, attorneys, staff, and outside clients to proactively plan all internal and external meetings, trainings, trial teams, and events.
  • Interface with catering, conference technology, general services, secretarial services, and other service departments to guarantee preparedness of the Conference Center for all event and meeting needs.
  • Arrange for all catering needs by acting as a liaison between foodservice staff and the client, making reservations to ensure proper meals have been arranged at the correct delivery times and charges are allocated properly.
  • Assist with answering phones, responding to email requests, and greeting guests at the reception desk as needed.
  • Perform any other tasks that are needed by anyone who inquires, whether in a conference room, workroom, or visiting attorney office.
Requirements
  • Minimum of 3-4 years Conference Center experience, preferably in a law firm or other fast-paced professional services environment.
  • Demonstrated ability to work in a fast-paced atmosphere to juggle multiple competing tasks and demands.
  • High level of interpersonal skills to handle sensitive and confidential situations.
  • Ability to interact and communicate with individuals at all levels of the organization.
  • Superior organizational skills, customer service orientation, proactive work ethic, attention to detail, and flexibility for overtime.
  • Proficient in MS Word and type a minimum of 40+ wpm. Excel experience is also strongly preferred.