Customer Service Representative

3 days ago


Randolph, New Jersey, United States TruGreen Full time
Job Title: Customer Care Coordinator

TruGreen is committed to providing exceptional customer service and is seeking a highly skilled Customer Care Coordinator to join our team. As a Customer Care Coordinator, you will be responsible for resolving customer concerns in a timely and professional manner, while providing personalized attention and support to our customers.

Key Responsibilities:
  • Resolve customer concerns and issues in a timely and professional manner
  • Coordinate and resolve customer follow-up requests as a liaison between branches and customers
  • Prioritize open, overdue, and/or critical customer concerns and escalate to management as needed
  • Review and respond to customer feedback and compile statistical data to identify trends and report to management
  • Make contact with cancel request customers to retain business and use approved customer save offers to retain customer
  • Enter and maintain customer data into customer database accurately and timely
  • Research customer database for account and service history and information to resolve customer concerns
  • Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns
  • Assess customer needs for additional services and up-sell as appropriate
  • Identify and communicate improvement opportunities or trends impacting the customer experience to management
Requirements:
  • High school diploma/GED required; Associate's degree preferred
  • 2-3 years of customer service experience required
  • Experience resolving escalated customer service issues required
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to sit, stand, and walk
  • Regularly required to use hands and arms to handle, feel, or reach
  • Regularly required to speak and hear
  • Regularly required to use close vision abilities
  • Occasionally required to lift or move up to 25 lbs
  • Occasionally required to stoop, kneel, crouch, or crawl

Noise level: Low to moderate. Adverse Conditions: Minimal. Ability to speak, read, and write fluently in English is required. You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

This job requires a high level of customer service skills, attention to detail, and ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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