Technical Support Specialist

1 week ago


Lockport, New York, United States ABB Full time

Company Overview:

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ABB's Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. Our integrated solutions automate, digitalize and electrify operations to support traditional industries in their decarbonization efforts.


Salary:

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The estimated annual salary for this position is $95,000-$115,000, depending on location and experience.


Job Description:

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In this role, you will provide technical assistance to internal and external customers, ensuring timely and cost-effective support according to guidelines. You will contribute to customer satisfaction by executing support work according to customer expectations and showcase expertise by delivering superior customer experiences.


Required Skills and Qualifications:

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To succeed in this position, you must have:

  • Bachelor's degree in chemical, computer, or electrical engineering, or other related technical/engineering discipline and 4 years of work experience OR Associate's degree with 6 years of work experience OR HS Diploma and 8 years of work experience
  • Experience with Computer Server/Client, Networking setup and domains, Virtual Machine use, MS Windows Client and Server Operating Systems, Office365, Outlook, SharePoint, Azure cloud and internet browsers
  • High level proficiency (Expert Level) within one of the aforementioned products such as Infi90, Symphony, Symphony Plus, ABB 800xA, AC800M (Control Builder)
  • Basic Industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water
  • Familiarity with Business ERP (SAP preferred) and Service CRM (salesforce dot com preferred)
  • Candidates must already have a work authorization that would permit them to work for ABB in the US


Benefits:

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As an ABB employee, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


Others:

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This role contributes to the Process Automation Energy Industries and Process Industries divisions and offers a hybrid work-from-home model. If you are passionate about empowering sustainable solutions and making a difference in the rapidly changing global energy transition, apply today



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