Customer Service Manager

6 days ago


Trenton, New Jersey, United States CREDIT UNION OF NJ A FEDERAL CREDIT UNION Full time
Job Overview

Credit Union of New Jersey is a member-centric organization dedicated to helping our community. As a Customer Service Manager, you will be part of a collaborative workforce with access to training and tools to enhance your career growth.

The role offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, tuition reimbursement, life & disability insurance, flexible spending accounts, paid time-off, and more.

Key Responsibilities
  • Respond to member inquiries regarding loan and deposit services, account information, transfer requests, withdrawals, and stop payments.
  • Takes loan applications over the phone and communicates decisions within 24 hours.
  • Ensures proper training for department staff and monitors workflow.
  • Communicates with the Contact Center Manager on procedure effectiveness and changes.
Requirements
  • Associates degree in Business Administration or equivalent combination of education and experience.
  • Strong analytical abilities, highly motivated, goal-oriented, excellent member service skills, good communicator, strong organizational and interpersonal skills.
What We Offer
  • $62,500.00 per year salary range
  • Monday to Friday schedule with occasional Saturdays
  • In-person work location

This position could be transferred to another office in the same geographic region at any time.



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