Customer Service and Sales Development Representative

17 hours ago


Trenton, New Jersey, United States ACV Auctions Full time

About the Role:

This is a unique opportunity to join ACV Auctions and contribute to the growth and success of our customers. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving business growth through effective sales strategies.

Key Responsibilities:

  • Support customers through the onboarding process, guiding them through expectations and tasks.
  • Utilize CRM tools to analyze customer data and develop sales strategies for assigned customer base.
  • Partner with sales teams to provide consistent lead generation and expand ACV's growth.
  • Work with credit, collections, and sales departments to drive portfolio growth and risk mitigation.
  • Prepare contracts, UCC's, and PMSI notices accurately.
  • Contribute to ACV's culture by offering solutions for streamlined processes and opportunities for improvement.
  • Communicate daily with accounts regarding past due payments and provide solutions for customer cash flow issues.
  • Reconcile lot audits daily and act as a liaison between the lot audit department and customers.

Requirements:

  • Ability to read, write, speak, and understand English.
  • Bachelor's degree in business, finance, or a related field preferred.
  • 2+ years' experience in the finance services industry required.
  • 5+ years' experience in customer service, sales, or sales support role.
  • Automotive industry experience highly desired.


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