Customer Service Representative

5 days ago


Trenton, New Jersey, United States HIlton Garden Inn Hamilton Full time

Our team at Hilton Garden Inn Hamilton is seeking a skilled and friendly Customer Service Representative to join our front desk team. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

About the Role

This role requires strong communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment. You will be the first point of contact for our guests, handling their inquiries and requests promptly and efficiently. Your main goal will be to create a welcoming and friendly atmosphere for our guests, ensuring their satisfaction and loyalty to our brand.

Responsibilities
  • Greet and welcome guests in a professional manner
  • Check-in and check-out guests, ensuring accuracy of information and timely processing
  • Handle guest inquiries and requests promptly and efficiently
  • Maintain a clean and organized front desk area
  • Collaborate with other departments to ensure guest satisfaction

We are offering a competitive salary of $15.00 - $18.00 per hour, depending on experience. If you have previous experience in a hotel or hospitality industry, fluency in a second language, and experience with hotel management software, you will find this role particularly rewarding.

Requirements
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours, including weekends and holidays
  • Proficient in Microsoft Office and basic computer skills
  • Ability to multitask and work in a fast-paced environment

We offer a range of benefits, including opportunities for career advancement and professional growth. If you are passionate about delivering exceptional customer service and working in a dynamic team environment, please consider joining our team.



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