Customer Success Strategist
4 weeks ago
We are seeking a highly skilled Cisco Solutions Expert to join our team. As a key member of our Customer Success organization, you will play a critical role in driving customer adoption and business outcomes through strategic advisory services.
Key Responsibilities:
- Provide consultative services to customers to accelerate their adoption of Cisco products and solutions.
- Develop and execute targeted engagement plans to increase product awareness, share best practices, and drive business value.
- Collaborate with cross-functional teams to ensure successful customer engagements and drive growth.
- Conduct technical presentations and demos to drive product adoption and provide feedback to Engineering and Product Management Teams.
Requirements:
- 7-10 years of technical experience with expert-level knowledge of Cisco's Catalyst Center, Campus Network, Routing & Switching, and SDWAN products.
- 2+ years of experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
- 2+ years of experience in automation (Python, Ansible, Terraform) including leveraging APIs and programmability to orchestrate workflows and integrate with existing ecosystems.
- Certifications: CCNP or CCDP, and DevNet Associate are required.
- BS or higher in Engineering is required.
Preferred Qualifications:
- Preferred knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki or Splunk.
- Conducted product and solution demos to drive product adoption with a strong understanding of software licensing models and running competitive SWOT analysis.
- Certifications: CCIE, CCDE, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, Google Professional Cloud Architect or equivalent strongly preferred.
About Cisco
Cisco is a leader in the technology industry, and we are committed to innovation and customer success. We offer a dynamic and inclusive work environment, and we are proud to be a part of the Cisco team.
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