Customer Success Strategist

4 weeks ago


Iselin, New Jersey, United States Cisco Full time
About the Role

We are seeking a highly skilled Cisco Solutions Expert to join our team. As a key member of our Customer Success organization, you will play a critical role in driving customer adoption and business outcomes through strategic advisory services.

Key Responsibilities:

  • Provide consultative services to customers to accelerate their adoption of Cisco products and solutions.
  • Develop and execute targeted engagement plans to increase product awareness, share best practices, and drive business value.
  • Collaborate with cross-functional teams to ensure successful customer engagements and drive growth.
  • Conduct technical presentations and demos to drive product adoption and provide feedback to Engineering and Product Management Teams.

Requirements:

  • 7-10 years of technical experience with expert-level knowledge of Cisco's Catalyst Center, Campus Network, Routing & Switching, and SDWAN products.
  • 2+ years of experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
  • 2+ years of experience in automation (Python, Ansible, Terraform) including leveraging APIs and programmability to orchestrate workflows and integrate with existing ecosystems.
  • Certifications: CCNP or CCDP, and DevNet Associate are required.
  • BS or higher in Engineering is required.

Preferred Qualifications:

  • Preferred knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki or Splunk.
  • Conducted product and solution demos to drive product adoption with a strong understanding of software licensing models and running competitive SWOT analysis.
  • Certifications: CCIE, CCDE, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, Google Professional Cloud Architect or equivalent strongly preferred.

About Cisco

Cisco is a leader in the technology industry, and we are committed to innovation and customer success. We offer a dynamic and inclusive work environment, and we are proud to be a part of the Cisco team.



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