Regional Complaints Operations Lead

2 weeks ago


Nampa, Idaho, United States Syngenta Group Full time
Company Overview

Position Overview

At Syngenta, we recognize that every team member plays a crucial role in the mission to nourish the world and safeguard our environment. We are currently looking for a Regional Customer Complaint Lead to join our Vegetable and Flower division.

Key Responsibilities
  • Oversee the management of customer complaints within the Regional Vegetables sector by:
    • Facilitating the registration of complaints in the Quality Management System.
    • Coordinating efforts to collect data for thorough analysis.
    • Ensuring accurate documentation of complaint management data.
    • Leading root cause investigations.
    • Monitoring and assisting in the resolution of complaints.
    • Providing support and training to local stakeholders.
  • Contribute to the comprehensive analysis of customer complaints to identify trends and monitor key performance indicators.
  • Regularly assess the complaint handling process and identify areas for enhancement.
  • Assist the Legal department in litigation matters concerning products supplied in the region.
  • Collaborate with the Global Quality Organization to standardize and govern the global complaint handling process shared with other divisions.
Accountabilities
  • Accountable for managing customer complaints at the case level, including root cause analysis and implementing defined improvement actions.
  • Responsible for reviewing the complaint handling process and reporting on potential improvements.
  • Provide updates to functional leads and the Regional Commercial Vegetables Leadership team regarding trends in complaint causes and necessary improvements.
  • Lead the preparation of technical defense documentation for legal cases in collaboration with the legal department for all products supplied in the region.
  • Act as a representative of the company in external relations related to complaints, offering expertise to external parties involved in complaint cases.
  • Enhance awareness of the Complaint Handling Process through training sessions and management support for active complaint resolution.
Qualifications
  • Fluent in English, with proficiency in Spanish preferred to support Latin American markets.
  • Bachelor's or master's degree in a relevant field, ideally in a technical discipline related to seeds or Quality.
  • Foundational knowledge of genetic, physiological, and pathological aspects of vegetable products and relevant detection techniques.
  • General understanding of horticultural practices related to vegetable products and cultivation methods.
  • Familiarity with SAP MRP/ERP systems, particularly in quality-related areas such as batch tracking and inventory management.
  • Basic experience in seed operations.
  • Ability to effectively collaborate with regional teams across R&D, Supply Chain, Marketing & Sales, etc.
  • Understanding of the organizational structure and operational processes within the Vegetables business.
  • Comprehensive knowledge of business chain processes.
  • Basic understanding of Quality Management and Quality Assurance techniques.
  • Proficiency in SAP, particularly in the quality module.
Additional Information

What We Offer:
  • Comprehensive benefits package including Medical, Dental & Vision coverage starting on your first day.
  • 401k plan with company matching, Profit Sharing, and Retirement Savings Contributions.
  • Flexible vacation policy with a minimum of 15 days and up to 30 days with managerial approval, in addition to paid holidays.
  • Maternity/Paternity Leave, Education Assistance, Wellness Programs, and Corporate Discounts among other benefits.
  • A culture that values diversity and inclusion, promotes professional growth, and strives for a healthy work-life balance.


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