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Restaurant Operations Manager

2 months ago

Nampa, Idaho, United States Subway - 55225-0 Full time
Job Overview

As a Restaurant Operations Manager at Subway, you will play a crucial role in ensuring the success of our restaurants. Your primary focus will be on delivering exceptional customer experiences, maintaining high-quality food preparation and presentation, and maintaining a clean and safe environment for our guests.

Key Responsibilities
  • Customer Experience
    • Provide outstanding customer service, ensuring that every guest has a positive experience
    • Address customer complaints and concerns in a professional and timely manner
  • Food Preparation and Presentation
    • Ensure that all food is prepared to our high standards, using fresh and high-quality ingredients
    • Maintain a clean and organized kitchen environment, adhering to health and safety regulations
  • Restaurant Maintenance
    • Oversee the maintenance and upkeep of the restaurant, including cleaning, repairs, and renovations
    • Ensure that all equipment is in good working order and properly maintained
  • Team Management
    • Supervise and train a team of restaurant staff, providing guidance and support as needed
    • Develop and implement effective training programs to ensure that all staff are equipped to deliver exceptional customer experiences
  • Inventory and Financial Management
    • Manage inventory levels, ensuring that we have the necessary supplies to meet customer demand
    • Monitor and control financial transactions, including cash handling and credit card processing
  • Marketing and Community Outreach
    • Develop and implement local marketing initiatives, including community outreach and partnerships
    • Collaborate with local businesses and organizations to promote our brand and products
  • Safety and Security
    • Ensure that all safety and security protocols are followed, including emergency procedures and health and safety regulations
    • Conduct regular safety audits to identify and address potential hazards
    Requirements
    • Education
      • High school diploma or equivalent, college degree preferred
    • Experience
      • A minimum of 2 years in a restaurant environment, experience in supervising and training staff
    • Skills
      • Excellent communication and interpersonal skills
      • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
      • Basic computer skills, including point-of-sale systems and inventory management software
      What We Offer
      • Competitive Compensation
        • A competitive salary and benefits package, including health insurance and paid time off
      • Opportunities for Advancement
        • Opportunities for career advancement and professional growth, including training and development programs
      • Team Environment
        • A collaborative and supportive team environment, with opportunities to build relationships and develop skills