Field Services Engineer

4 weeks ago


Madison, Wisconsin, United States Carrot Medical Full time
Job Summary

Carrot Medical is seeking a highly motivated and detail-oriented Field Service Engineer to join our dynamic team. As a key member of our healthcare services team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to ensure the highest level of customer satisfaction through prompt and effective resolution of technical issues.

Key Responsibilities
  • Customer Satisfaction: Identify, resolve, and escalate customer issues in a timely manner, providing clear communication and involving appropriate resources as needed.
  • Initiative: Manage your schedule effectively, volunteer for additional assignments, and take initiative to proactively contact customers and offer assistance to peers.
  • Compliance: Maintain proper site and service documentation, safeguard patient data, and adhere to established quality and safety requirements.
Requirements
  • Education: Associate Degree in electronics, biomedical engineering, or equivalent combination of education and experience.
  • Experience: At least 2 years of experience in the electronics industry, preferably in field service, and/or healthcare service.
  • Skills: Strong business acumen, mechanical diagnostic troubleshooting and repair skills, and working knowledge of computers and networking.
Physical Demands and Work Environment

May be required to work 24/7, travel to customer sites, and rotate in an on-call status. Ability to carry or pull up to 40 lbs. of test equipment and lift or carry parts weighing a few ounces to over 100 lbs. with assistance available when lifting items over 50 lbs.

Benefits
  • Salary and Bonus Structure: DOE
  • 401k Plan: Company match
  • Medical, Dental, and Vision Insurance: Basic Life Insurance
  • Flexible Spending Account (FSA): PTO and Holiday Pay


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