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Customer Service Representative
2 months ago
Sea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our Managed Care Department. As a key member of our team, you will play a vital role in ensuring that patients have access to quality healthcare services.
Key Responsibilities- Screening and Enrollment: Assist patients in navigating the healthcare system, ensuring they have access to necessary services and resources.
- Public Health Coverage Enrollment Assistance: Provide education and support to patients on public health coverage options, including application assistance and case management.
- Community Outreach: Engage in community outreach activities to promote Sea Mar's services and educate patients on available resources.
- Communication and Collaboration: Serve as a liaison between patients, healthcare providers, and Sea Mar staff, ensuring seamless communication and collaboration.
- Data Management: Maintain accurate records and submit progress reports as required.
- Education: High school graduation; Associate's or Bachelor's degree in Social Services preferred.
- Experience: At least 1 year of customer service experience, preferably in a healthcare environment.
- Skills: Excellent communication and interpersonal skills, ability to interpret instructions, and proficiency in English, Spanish, or Russian, Slavic languages.
Sea Mar Community Health Centers offers a comprehensive benefits package, including medical, dental, vision, prescription coverage, life insurance, long-term disability, and paid time off. We also offer opportunities for professional growth and development in a dynamic and culturally diverse environment.
