Hospital Ambassador

2 weeks ago


Milwaukee, Wisconsin, United States Froedtert Hospital Full time
Job Summary

Serve as the first point of contact for patients, families, and visitors, providing exceptional customer service and hospitality in a fast-paced hospital environment.

Assist with navigation, wayfinding, and providing helpful information to ensure a positive experience for all individuals.

Communicate effectively with patients, staff, and family members, providing accurate information and direction while supporting efficient patient care flow and safety.

Manage stressful situations with empathy and professionalism, partnering closely with other departments to ensure seamless service delivery.

Responsibilities
  • Provide exceptional customer service and hospitality to patients, families, and visitors
  • Assist with navigation and wayfinding, providing helpful information to ensure a positive experience
  • Communicate effectively with patients, staff, and family members, providing accurate information and direction
  • Manage stressful situations with empathy and professionalism
  • Partner closely with other departments to ensure seamless service delivery
Requirements

A minimum of 3 years of customer service experience or 6 months of experience internally at Froedtert Hospital

High School diploma or equivalent preferred

Situational de-escalation techniques and Epic transport or EVS modules training

Proficient in Microsoft programs and strong verbal intra and interdepartmental communication skills

Bilingual preferred and ability to execute security protocol assignments during an emergency drill

American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent required within 90 days of hire



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