Guest Relations Ambassador

3 weeks ago


Milwaukee, Wisconsin, United States Froedtert Hospital Full time
Job Summary

Serve as the first point of contact for patients, families, and visitors at Froedtert Hospital, providing exceptional customer service and hospitality. Greet visitors, offer assistance with navigation, and provide accurate information and direction to patients, staff, and family members.

Responsibilities
  • Communicate effectively with large numbers of individuals and groups, managing stressful situations with empathy.
  • Partner with other departments to ensure efficient patient care flow and safety.
  • Provide situational de-escalation techniques and support customer service analytics.
  • Meet the minimum requirements of 3 years of customer service experience or 6 months of experience internally at Froedtert Hospital.
Requirements
  • American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA-approved equivalent within 90 days of hire.
  • Proficient in Microsoft programs and Epic, preferred.
  • Bilingual, preferred.
Perks & Benefits
  • Paid time off.
  • Growth opportunities, including Career Pathways and Career Tuition Assistance.
  • Academic Partnership with the Medical College of Wisconsin.
  • Referral bonuses.
  • Retirement plan - 403b.
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics.
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Moving Assistance, Discounts on gym memberships, travel, and other work-life benefits available.


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