Help Desk Specialist
3 weeks ago
We are seeking a highly skilled Help Desk Specialist to join our team at Progression Incorporated. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving desktop and portable computer software and hardware failures, and analyzing and assessing customer service requests.
Key Responsibilities:- Install and configure desktops, portable computers, peripherals, and software products for networked, classified, and unclassified environments.
- Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
- Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.
- Analyze and assess customer service requests and provide prompt technical solutions.
- Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
- Prepare progress/status reports and submit to team leads as required.
- Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
- Identify and document areas for process improvements.
- Contact and effectively communicate with users by telephone, electronic communications, or in person.
- Prepare equipment for reuse or surplus of property actions.
- Provide technical support for customers assigned to remote locations as required.
- Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
- Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Progression Incorporated is a leading provider of staffing and recruiting services, specializing in Legal, Administrative, and Information Technology. We pride ourselves on our rapid response and rapid results, and we are committed to delivering exceptional service to our clients.
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