NCIS Help Desk Analyst

2 weeks ago

Quantico, Virginia, United States General Dynamics Information Technology Full time
Job Title: NCIS Help Desk Analyst

Transform technology into opportunity as a Help Desk Analyst with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Our work depends on a skilled Help Desk Analyst joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel, with 700 serving at HQ and the remaining staff serving at offices worldwide. NCIS is the Department of the Navy's (DON) component with primary responsibility for criminal investigation, law enforcement (LE), counterterrorism (CT), counterintelligence (CI), and cyber matters.

Key Responsibilities:

  • Initiate and resolve service requests and problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintain and update records and tracking databases
  • Alert management to recurring problems and patterns of problems
  • Work with system administrators and developers to ensure services/incidents are completed
  • Provide an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements:

  • Active Secret clearance; must be able to obtain a Top Secret clearance
  • 2+ years of IT support experience in a Help Desk environment
  • Experience supporting ticket resolution and end-user support
  • Required certifications: Security+ CE
  • Education: High School Diploma
  • Location: Onsite at Quantico, VA
  • US Citizenship required

About GDIT:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities, including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

GDIT is an Equal Opportunity/Affirmative Action employer.

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