Enterprise Service Desk Senior Specialist
4 weeks ago
Leidos is seeking a highly skilled Enterprise Service Desk Senior to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Conduct operations in support of the Enterprise Service Desk, ensuring timely and effective resolution of technical issues.
- Execute scripts and answer calls, utilizing remote desk takeover tools to provide seamless support.
- Troubleshoot, resolve, and/or escalate technical issues, collaborating with cross-functional teams to ensure optimal service delivery.
- Open and close tickets, maintaining accurate records and ensuring compliance with IT service management standards.
- Correlate events and incidents for management of Information Technology (IT) Services, ensuring seamless integration with our service desk operations.
- 2+ years of IT customer service experience, including 1+ year of IT ticketing system experience and 6+ months of experience in remote desk takeover tools and usage.
- Proven track record of meeting service level goals and targets, with a strong focus on customer satisfaction.
- Certification in a process-based platform, such as ITIL, HDI, CoBIT, Lean Six, or Six Sigma, and MTA for Windows OS certification.
- IAT Level II Certification and an active Secret Clearance are also required.
Leidos offers a competitive salary range of $30-$40 per hour, with multiple positions available. We are committed to helping our staff grow their careers, providing opportunities for professional and personal development.
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Enterprise Service Desk Senior Specialist
3 weeks ago
Quantico, Virginia, United States Leidos Full timeJob SummaryLeidos is seeking a highly skilled Enterprise Service Desk Senior to join our team. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients. Key Responsibilities:Conduct operations in support of the Enterprise Service Desk, ensuring timely and effective...
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Enterprise Service Desk Senior
4 weeks ago
Quantico, Virginia, United States Leidos Full timeJob SummaryAt Leidos, we are seeking a highly skilled Enterprise Service Desk Senior to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities Conduct operations in support of the Enterprise Service Desk Execute scripts and answer...
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Enterprise Service Desk Specialist
4 weeks ago
Quantico, Virginia, United States Leidos Full timeJob SummaryLeidos is seeking a highly skilled Enterprise Service Desk Specialist to join our team. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities Conduct operations in support of the Enterprise Service Desk Execute scripts and answer calls...
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Enterprise Service Desk Specialist
4 weeks ago
Quantico, Virginia, United States Leidos Full timeJob SummaryLeidos is seeking a highly skilled Enterprise Service Desk Specialist to join our team. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesConduct operations in support of the Enterprise Service Desk, ensuring timely and effective...
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