Patient Service Technician
1 week ago
Owens & Minor, Inc. is a leading healthcare company that provides integrated technologies, products, and services across the full continuum of care. With a presence in over 90 countries and 18,000 teammates, we empower our customers to advance healthcare.
Job SummaryThe Patient Service Technician is a critical role in our homecare services, responsible for delivering and picking up equipment from patients' homes. This position requires a high level of customer service, problem-solving, and communication skills.
Key Responsibilities- Deliver and pick up equipment from patients' homes, setting up and instructing patients on basic use.
- Schedule and organize daily deliveries and pickups according to geographic territory.
- Load and unload durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicles.
- Comply with all applicable regulatory requirements, including providing documents for the driver qualification file and adhering to hours of service, daily log, hazardous materials, and vehicle inspection and maintenance regulations.
- Complete necessary paperwork, including daily delivery logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs.
- Notify supervisor of any concerns regarding patient safety or home environment.
- Education or experience equivalent to a high school diploma required.
- At least one year of related work experience required.
- Must be at least 21 years of age or older at the time of hire.
- Minimum of three years driving history required.
- Valid Driver's license and successful completion of Apria Healthcare's Driver Training Program required.
The Patient Service Technician will work in a fast-paced environment, interacting with patients, customers, and colleagues. The role requires frequent travel, including plane and automobile travel, and exposure to various weather and traffic conditions.
The employee will be required to wear personal protective equipment and use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits, or equipment.
The physical demands of this job include standing, lifting, carrying, pushing, and pulling objects, as well as climbing stairs and working in a variety of environments.
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