Patient Services Representative

2 weeks ago


El Segundo, California, United States InterDent Service Corp Full time
Job Title: Patient Services Representative

We are seeking a highly motivated and compassionate Patient Services Representative to join our team at InterDent Service Corp. As a Patient Services Representative, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a positive experience for all who interact with our office.

Key Responsibilities:
  • Respond to high-volume inbound phone calls and provide compassionate support to patients
  • Schedule new patient appointments and manage patient flow
  • Use trained sales tactics to reach company goals of appointments set and customer satisfaction
  • Perform various duties as assigned by the Call Center Leadership Team
Qualifications:
  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • Ability to accurately type 40 wpm
  • Desire to exceed customer expectations
  • Experience working in a fast-paced, customer-driven environment
Benefits:
  • Employee Assistance Program
  • Medical and pharmacy, dental, vision (for employees and their families)
  • Basic life, AD&D, and long-term disability insurance
  • 6 Paid holidays and 1 Paid floating holiday
  • PTO (80 hours per year for hourly; 120 hours per year for salaried)
  • 401k plan and deferred compensation plan
  • CE credits
  • Opportunities for advancement within the company


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