Spa Receptionist

5 months ago

Charlottesville, United States The Boar's Head Resort Full time

We are seeking a part-time Receptionist to join our Spa team. You will coordinate all Spa appointments, retail transactions, flow of laundry and daily routines of the Spa while maintaining 4 Diamond Service Expectations.

Requirements:

  • Answer multi-line telephone within three rings
  • Ensure efficiency and productivity through coordination of appointments with the hotel Guest Services Agents, ensuring Boar's Head customer service standards are followed
  • Help maintain inventory, including amenities, linens, treatment products, retail products and cleaning supplies
  • Assist in conducting monthly inventory control counts
  • Maintain organization and cleanliness of Front Desk and retail displays
  • Maintain quiet room amenity levels
  • Clean lockers and maintain locker room amenity levels
  • Bill retail purchases and gift certificates
  • Make, confirm and bill Spa appointments

Qualifications:

  • Strong communication skills, both oral and written
  • Computer knowledge and experience
  • Ability to work 5-7 days per week in rotational shifts, including holidays and weekends
  • Proven ability to:
    • Perform job functions with attention to detail, speed and accuracy
    • Prioritize and organize
    • Resolve problems calmly, using good judgment
    • Work independently
    • Understand guest's service needs and solve them proactively
    • Work effectively with managers and co-workers
    • Protect guests' property and confidentiality
    • Work under stress in a fast-paced environment
  • At least 2 years of customer service experience, preferably in a Spa or Resort environment and previous cash handling experience are desirable.


Job Posted by ApplicantPro

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