Technical Support Specialist

5 days ago

New Holland, Pennsylvania, United States CNH Industrial Full time
Job Summary

As a Technical Support Specialist for Ag Seasonal Products at CNH Industrial, you will provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people. You will also help improve reliability and serviceability of CNH Industrial products by authoring and maintaining service information and solutions into the ASiST Knowledge database for Dealers to reference.

Key Responsibilities
  • Diagnose and troubleshoot a variety of crop production, harvesting, and application equipment within the CNH product portfolio.
  • Use mechanical and electronic test equipment to interpret fault codes and operating parameters.
  • Interpret operating parameters for acceptable vehicle performance.
  • Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner.
  • Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs.
  • Maintain positive and constructive relationships with Engineering and Technical Publications employees.
  • Provide regular feedback of current issues that dealerships are experiencing with CNH equipment.
  • Act as product expert on your assigned products.
  • Document all technical questions and data to be used for future reference by other Technical Support Specialists.
  • Create additional technical troubleshooting documents in the self-help database.
  • Deliver to CNH Product Quality, Engineering, and Manufacturing to improve reliability and serviceability of CNH products.

Requirements
  • Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.
  • In lieu of a Bachelor's Degree, will accept an Associate's Degree and 5+ years of technical experience with agriculture equipment.
  • Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment, and/or heavy trucks.
  • Prior experience using Microsoft Office programs such as Outlook, Word, and Excel as part of your daily business activities.
  • Ability to travel up to 10%.

What We Offer

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care but also provides the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry-leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development, and paid leave for specific activities.


Equal Employment Opportunity

CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal EEO is the Law poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.


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