Customer Service Representative

2 weeks ago


Baltimore, Maryland, United States Michaels Stores Full time
{"title": "Part Time Cashier", "description": "

At Michaels Stores, we're committed to creating a welcoming and inclusive environment for our customers and team members. As a Part Time Cashier, you'll play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience.

Key Responsibilities:

  • Provide fast and friendly checkout experiences for customers
  • Execute cash handling to standards and maintain store recovery standards
  • Engage customers on benefits of Rewards and complete enrollments
  • Educate customers on Voice of Customer (VOC) survey
  • Participate in truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process
  • Support shrink and safety programs
  • Assist with Omni channel processes

Requirements:

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment:

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

", "lang_code": "en-US"}

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