Senior IT Support Engineer
4 weeks ago
Capella Space is seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for managing and supporting various technology systems, including workstations, servers, cloud services, printers, networks, and vendor-specific hardware.
You will collaborate with technical teams and account managers to resolve escalations, perform ongoing maintenance, and assist with improvement projects. Your technical expertise and problem-solving skills will be essential in providing timely and effective support to our users.
Key Responsibilities- Provide technical support for business applications and operating systems (Windows, Mac, Linux)
- Manage and support Microsoft 365, SharePoint, Intune, and Entra
- Assist with Okta, Zoom, Cloud Connexa VPN, Atlassian, DocuSign, Automox, SmartSheets, and other core applications
- Basic troubleshooting of WAN and LAN connectivity, routers, firewalls, and security systems
- Track and manage end-user hardware inventory
- Monitor help desk and remote management system alerts, and respond to service tickets efficiently
- Maintain clear communication with users regarding incident progress, system changes, and planned outages
- In-depth knowledge of Microsoft operating systems, business applications, and network systems (LAN/WAN, routers, firewalls)
- Strong interpersonal skills with an emphasis on active listening, video, and telephony communication
- Effective diagnosis and troubleshooting abilities for complex technical issues
- Ability to multitask and quickly adapt to evolving technology and business needs
- Familiarity with support tools and techniques used to manage and resolve service requests
- Ability to work independently in a fast-paced environment
Capella Space is a leading provider of synthetic aperture radar (SAR) satellite technology and signal intelligence. We deliver timely and reliable Earth imagery to customers in governments, academia, and commercial sectors. Our mission is centered on delivering timely and reliable Earth imagery, supporting diverse applications in defense & intelligence, disaster response, energy, environmental monitoring and more.
We are a highly collaborative team environment, providing an opportunity to work with some of the brightest minds in the space industry. We're looking for people excited about tackling seemingly impossible challenges, learning new skills and concepts, and helping each other achieve success.
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