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Front Desk Representative

2 months ago


Williamsport, Pennsylvania, United States Gulph Creek Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent/Night Auditor to join our team at Gulph Creek Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of hotel operations.

Key Responsibilities
  • Guest Service: Welcome guests upon arrival, respond to their requests and inquiries, and provide information on hotel facilities and services.
  • Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and maintain accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Security: Conduct security walks, maintain the overall security of the hotel, and ensure the safety of guests and staff.
  • Financial Transactions: Handle cash, credit card transactions, and other financial activities with accuracy and attention to detail.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Customer service experience, preferably in a hotel or hospitality setting.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
  • Availability: Flexibility to work varied shifts, including evenings, nights, and weekends.
What We Offer
  • Competitive Salary: A competitive starting salary and opportunities for growth and development.
  • Benefits Package: A comprehensive benefits package, including health, life, dental, and vision insurance, 401(k), and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, please submit your application.