Customer Experience Associate

5 days ago

Williamsport, Pennsylvania, United States WEIS LLC Full time
Job Summary

We are seeking a Customer Experience Associate to join our team at WEIS LLC. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store environment.

Key Responsibilities

• Provide excellent customer service by greeting customers, answering questions, and resolving concerns in a polite and professional manner.
• Operate front-end scanning equipment and cash registers, performing all related check-out procedures, including bagging merchandise and placing items in customers' carts.
• Maintain accuracy during transactions, ensuring customers are charged for all items and proper funds are collected, including cash, checks, electronic payments, and coupons.
• Maintain proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
• Responsible for general sanitation in the department, following cleaning schedules and department guidelines to ensure work areas, equipment, counters, display cases, etc. are well-maintained, clean, and meet all health and OSHA requirements.
• Ensure smooth function of the department and store by cooperating with co-workers and supervisors, responsible to continuously improve job performance.
• Responsible for utilization of all company-provided Personal Protected Equipment (PPE), including cut-resistant gloves, safety cutters, and company-sponsored footwear.

Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

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