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End User Support Analyst

1 month ago

Sunbury, United States Weis Markets Full time

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS

Location Address:

1000 S. 2nd Street
Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Delivers IT support in accordance with IT service level objectives and agreements for end user computing environments
  • Resolves basic and intermediate complexity end user computing equipment and application problems
  • Implement and maintain workstation and mobile device solutions, including hardware and software installations and upgrades
  • Utilizes tools and utilities required to manage and keep secure Weis Markets' endpoints
  • Supports managed print services devices and utilities
  • Responds to and resolves incidents regarding hardware and software related to end user devices
  • Collaborate with other Information Technology teams on the install and maintenance of existing supported technology environments
  • Images and distributes new and existing computer systems and mobile devices
  • Performs installation, moves, changes or upgrades, and disposal of computer hardware and/or software products as needed, and corrects software configuration issues
  • Diagnoses and repairs mobile devices and cell phone malfunctions or coordinates replacement/repair as necessary
  • Receives, updates, and tracks incident and request records to resolution
  • Prepares and updates support documentation for end user computing environments
  • Maintains a high level of technical competence in the systems supported, aligning Information Technology best practices to organization processes and client mindsets
  • Inventory and tracking of company equipment and software licenses
  • Complete training on servicing all equipment to be maintained
  • Maintain a safe and clean work environment


Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.