Client Relations Specialist

2 weeks ago


Summerville, United States Bosch Group Full time
Position Overview

A dedicated professional focused on fostering and sustaining exceptional relationships with both internal and external clients. Demonstrates adaptability in a collaborative team setting or independently with minimal oversight in a dynamic environment.


Key Responsibilities

  • Exhibit professional conduct in face-to-face interactions as well as through telephone and electronic communication.
  • Assist in the initiation of customer delivery processes at the distribution center.
  • Engage in communication with both internal teams and external clients.
  • Manage extensive telephone and email correspondence to address customer inquiries promptly and provide updates when necessary.
  • Facilitate daily customer order processing.
  • Perform entry-level material planning tasks.
  • Proactively seek resolutions to discrepancies by investigating at the source.
  • Coordinate transportation scheduling for both routine and expedited services using customer and freight forwarding platforms.
  • Conduct office-related tasks including filing, faxing, and scanning.
  • Adhere to records retention policies as outlined in Central Directives.
  • Understand escalation processes and their underlying reasons.
  • Employ problem-solving techniques such as the 5 Whys or 8D methodologies.
  • Collaborate effectively with team members to provide support as needed.
  • Perform additional duties as assigned.

Work Schedule

This position operates on a second shift schedule with flexibility as required.


Qualifications

  • High School Diploma or equivalent preferred.
  • 3 to 5 years of experience in a warehouse setting is essential.
  • Proficient computer skills with familiarity in various software applications, particularly MS Office and SAP ERP.
  • Strong verbal and written communication abilities, along with professional telephone etiquette, are crucial for managing high-pressure situations effectively.
  • A collaborative mindset aimed at achieving sales objectives and ensuring complete customer satisfaction.

Additional Information

We are committed to fostering a diverse workforce and are an equal opportunity employer. Bosch proudly supports STEM (Science, Technology, Engineering & Mathematics) initiatives.


To stay informed about relevant news, events, and job opportunities, consider joining the Bosch Insider Community.



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