Veterinary Client Care Specialist
1 week ago
Emmerson Animal Hospital is seeking a dedicated and compassionate Client Service Representative to join our team.
As a vital member of our practice, you will play a crucial role in ensuring exceptional client experiences and smooth daily operations.
Responsibilities:- Provide friendly and efficient communication with clients through various channels, including phone calls, emails, and text messages.
- Collaborate effectively with veterinarians to address client inquiries and concerns promptly.
- Manage appointment scheduling, triage incoming calls, and ensure a seamless check-in process for patients.
- Prepare outgoing patients by ensuring they have the necessary medications, instructions, and follow-up care information.
- Availability during afternoon hours and some Saturdays is essential.
- Prior experience in a veterinary setting is highly preferred; however, relevant customer service experience will be considered.
- Demonstrated ability to multitask, solve problems efficiently, and maintain an organized work environment.
- Excellent communication skills are required, along with proficiency in using veterinary software and multi-line phone systems.
We offer a competitive salary, comprehensive benefits package including health and dental insurance, quarterly bonuses, paid holidays, and participation in a company-sponsored retirement plan.
If you are passionate about animal welfare and thrive in a fast-paced team environment, we encourage you to apply.
Please submit your resume along with a cover letter expressing your interest in this opportunity.
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