Insurance Service Coordinator
4 weeks ago
Job Summary:
Horizon Insurance Inc is seeking a skilled Insurance Service Coordinator to provide exceptional customer service to our clients. The ideal candidate will possess a positive attitude, strong communication skills, and the ability to work independently and as part of a team.
Responsibilities:
* Process customer policy change requests
* Secure all Trailing Documents from customers
* Document each customer contact in eAgent
* Take premium payments from customers
* Verify phone numbers, addresses, and email addresses with each customer contact and update customer information
* Return all phone messages promptly
* Provide exceptional customer service and support
* Develop and maintain client relationships
* Obtain the prospect's information such as name, address, and vehicle information, and enter them into quote sheets
* Schedule appointments for sales staff to meet prospective customers
* Provides ongoing support to insurance clients as needed
* Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe
Requirements:
* Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
* Possess an upbeat, positive and enthusiastic attitude
* Be a great self-starter with a sense of urgency
* Proficiency to multi-task, follow-thru and follow-up
* Professional phone etiquette
* Great Customer Service Skills
* Problem-Solving Capabilities
* Works well with other employees and is a team player with a positive attitude
* Strong communication skills, both oral and written
* Ability to tactfully handle stressful and difficult situations
* No insurance experience is required but must be willing to learn
* Ability to adapt to change, learn new things quickly, and work in a fast-paced environment
Benefits:
* Annual Base Salary + Bonus Opportunities
* Mon-Fri Schedule
* Health Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* Disability Insurance
* Hands on Training
* Career Growth Opportunities
* Evenings Off
* Retirement Plan
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