Patient Liaison Specialist
1 day ago
Job Summary:
The Patient Liaison Specialist serves as a vital link between patients, families, and hospital staff for a designated unit. This role ensures that patient and family needs are met, and collects information regarding the services provided to patients and their families.
Key Responsibilities:
- Act as a liaison between patients, families, and hospital staff to ensure seamless communication and coordination of care.
- Collect and document information regarding patient and family needs, services provided, and any concerns or issues that arise.
- Collaborate with healthcare teams to develop and implement effective communication strategies that meet the unique needs of patients and families.
- Provide exceptional customer service and conflict resolution skills to ensure a positive experience for patients and families.
- Participate in ongoing education and training to stay up-to-date on best practices in patient communication and care coordination.
Requirements:
- High School diploma or equivalent required.
- Minimum 1 year of previous hospital experience.
- Excellent communication and customer service skills.
- Conflict resolution and diversity training.
Work Environment:
This role is part of the Surgery Main department and requires a Day shift schedule with 24 scheduled weekly hours.
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