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Healthcare Operations Coordinator

1 month ago

New York, New York, United States DocGo Full time
About the Role:

DocGo is seeking a skilled Healthcare Operations Coordinator to join our team. In this role, you will be responsible for coordinating the shifts of mobile health clinicians and visits of patients, while maintaining consistent communication with patients, prospects, support, and clinicians.

Key Responsibilities:
  • Receive, review, and prioritize dispatch calls in our proprietary CAD system.
  • Track all calls and interactions in our CRM system with an attentive focus to dispatch processes.
  • Coordinate appointments, including cancellations, no-shows, and follow-up related work.
  • Provide top-tier service to medical staff, the public, and your peers.
  • Gather necessary patient information from patient support and outreach call center agents.
  • Maintain a professional demeanor in the office and while on the phone.
  • Dispatch units to scheduled visits to ensure an appropriate level of quality service.

About DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. Our proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers.

Qualifications:
  • High school diploma or general education degree (GED).
  • Dispatch, healthcare, and/or operations monitoring background is preferred.
  • Tech-savvy with knowledge of computer-aided dispatch software (CAD).
  • Experience with CRM systems, such as Salesforce and hospital EMRs, is preferred.
  • Knowledge of procedures and guidelines for emergency situations.
  • Excellent verbal, organizational, and communication skills.
  • Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business.
  • Spanish speaking (preferred).