Per Diem Patient Experience Representative

1 day ago


Boston, Massachusetts, United States Children's Hospital Boston Full time

{"Job Posting Title": "Per Diem Patient Experience Representative", "Department": "Radiology", "Job Posting Category": "Administration", "Job Posting Description": "We are seeking a Per Diem Patient Experience Representative to provide exceptional customer service to patients and families in our Radiology department.

Responsibilities include:

* Providing positive and effective customer service that supports unit operations
* Collaborating with referring providers and practices
* Obtaining required authorizations to compile patient and staff schedules
* Scheduling patients and supporting the patient encounter
* Greeting and directing patients, families and visitors
* Monitoring daily schedule and coordinating flow with clinicians/supervisor
* Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
* Facilitating and directing communication with Financial Counseling

Requirements:

* High school level of education, Bachelor's Degree preferred
* Prior customer service or administrative experience preferred
* Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
* Ability to work with diverse internal and external constituencies

If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.", "Location": "Peabody", "Job Type": "Per Diem"}



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