Customer Experience Director

4 weeks ago


New York, New York, United States Nexar Full time
Job Title: Head of Customer Service

About the Role:

We are seeking an experienced and dynamic leader to oversee our global customer service team. As the Head of Customer Service, you will be responsible for implementing strategies to enhance customer satisfaction, streamline processes, and support the company's growth.

Key Responsibilities:

* Lead and manage the global customer service team to deliver exceptional customer experiences
* Develop and implement scalable support processes for both consumer and fleet segments
* Collaborate with cross-functional teams to continuously improve customer experience across all touchpoints
* Ensure the team meets and exceeds key performance metrics

Requirements:

* 5+ years of experience in a senior customer service role, preferably within a B2C environment supporting physical hardware products
* Proven experience in managing and scaling support operations for large teams (30+), with a global workforce
* Strong leadership skills, with the ability to foster a customer-first culture within the team
* Experience working with customer support platforms (Zendesk, Intercom, etc.)
* Proven experience in designing and implementing generative AI tools to enhance customer service operations and optimize workflows

What We Offer:

* The chance to have a meaningful and positive impact on roads and cities' safety
* Flexibility - in schedule, work location, benefits
* Competitive compensation
* A fast-paced work environment full of kind, smart, and highly driven people
* Great professional and personal growth opportunities
* Regular team-building events and well-being initiatives/facilities

About Us:

Our mission is to create the technology that will make driving and cities better and safer. Nexar-powered dash cams enable new vision-based applications for better driving. When drivers pair Nexar-powered dash cams with the Nexar app, they join a network that powers new applications for driving and seeing the world.

Join Our Team:

We are looking for smart, passionate, and mission-driven people who are capable of leading company-wide efforts to help execute the huge opportunity in front of us.

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