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Front Desk Agent

2 months ago


MagstattleBas, Grand Est, United States EVEN Hotels Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at EVEN Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Services: Greet guests with a warm and welcoming smile, provide personalized attention, and ensure a smooth check-in and check-out process.
  • Wellness Support: Engage guests with expertise at the Wellness Wall and Athletic Studio, and cross-train as an Eat Well Host to support our guests' wellness journeys.
  • Communication: Communicate effectively with guests, colleagues, and other departments to provide and receive insight about guest needs, requests, and complaints.
  • Operational Tasks: Process cash and credit card transactions, operate the retail sundry sales area, and maintain a clean and organized environment.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including 401(k) with match, dental insurance, and paid time off.
  • Professional Development: Opportunities for growth and development, including training and education programs to enhance your skills and knowledge.
  • Fun and Energetic Work Culture: A dynamic and supportive work environment that encourages teamwork, collaboration, and a passion for wellness.
Requirements
  • Customer Service: Excellent customer service skills and a passion for delivering exceptional guest experiences.
  • Communication: Effective communication and interpersonal skills, with the ability to work with diverse groups and individuals.
  • Teamwork: A strong team player with a willingness to collaborate and support colleagues to achieve common goals.