Front Desk Agent

2 months ago


MagstattleBas, Grand Est, United States EVEN Hotels Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at EVEN Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Services: Greet guests with a warm and welcoming smile, provide personalized check-in and check-out services, and ensure that all guest needs are met.
  • Customer Service: Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Wellness Services: Engage guests with expertise at the Wellness Wall and Athletic Studio, and cross-train as an Eat Well Host to provide a holistic wellness experience.
  • Administrative Tasks: Process cash and credit card transactions, manage guest billing and credit, and maintain accurate records.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
  • Customer Service Focus: Passion for delivering exceptional customer service and ensuring guest satisfaction.
  • Teamwork: Ability to work collaboratively with other departments to provide a seamless guest experience.
  • Technical Skills: Proficiency in handling cash and credit transactions, and maintaining accurate records.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Fun and Energetic Work Culture: A fun and energetic work culture that values teamwork and collaboration.

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