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Service Coordinator

2 months ago

Denver, Colorado, United States DH Pace Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Supervisor to join our team at DH Pace Company, Inc. in Denver, Colorado. As a Service Supervisor, you will play a critical role in ensuring the effective coordination of field employees and ensuring that our services meet or exceed customer satisfaction.

Key Responsibilities
  • Scheduling and Dispatching: Schedule technicians to customer job sites, collect and finalize job details, and submit them for processing.
  • Technician Scheduling and Job Management: Ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in the correct technicians' schedules for materials ordered, billing, and voided tickets.
  • Department Reporting and Analysis: Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments.
  • Billing and Administrative Support: Assist with billing paperwork and meet customer billing document requirements.
  • Service Ticket Management: Create and maintain service tickets to ensure service dates are met.
  • Estimating and Technical Support: Work with the estimating team to provide service quotes when required and provide assistance to field techs with technical/mechanical troubleshooting/problem solving.
  • Inventory Management: Provide accurate work orders and picking lists to the warehouse for inventory pulling.
  • Other Responsibilities: Perform other duties as assigned by management.
Qualifications
  • Experience and Skills: Experience using Microsoft Office Suite is a plus, but not required. Experience in the door industry, dispatch, or high-volume administration is also a plus.
  • Communication and Time Management: Excellent communication skills and a focus on customer service are essential. Good time management skills, organization, and the ability to multi-task are also required.
  • Professional Representation: Represent the company in a professional manner at all times.
About DH Pace Company, Inc.

DH Pace Company, Inc. is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. With over 95 years of experience, we have 50+ US offices in 24 states and 2023 company-wide sales of $1 billion.

Benefits
  • Medical, Dental, and Vision Options: Available on the 1st day of the month following your start date.
  • Paid Time Off Plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive Compensation: Including annual performance evaluations.
  • 401k Retirement Plan: Including an employer match.
  • Company Paid Benefits: Life insurance, short-term disability, and long-term disability.
  • And More: Additional benefits may be available.