Technical Support Specialist

2 days ago


Moorestown, United States Opex Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at OPEX Corporation. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide technical guidance and support to customers via phone, email, and other communication channels
  • Collaborate with field service technicians, self-service technicians, and certified dealers to resolve customer issues
  • Maintain accurate records in our call tracking system
  • Utilize all available resources to ensure field technicians have the necessary tools and information to support their customers
  • Develop and maintain a knowledge base of problems and solutions on specific equipment
  • Consult with engineering group to resolve complex technical issues
  • Test software and machine upgrades prior to field release
  • Work with documentation group to create service bulletins, instructions, and service manual updates
Requirements
  • Excellent communication and technical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Experience with troubleshooting tools such as DVM (Digital Volt Meter) and other technical equipment
  • Ability to read and understand schematics
  • Strong technical writing skills
About Us

OPEX Corporation is a leading manufacturer of machines and automation solutions. We are committed to delivering innovative solutions that improve workflow, accelerate change, and drive efficiencies in infrastructure. Our team is passionate about helping our customers solve their most pressing business challenges and achieve their goals.

We offer a competitive benefits package, including medical, dental, and vision insurance, paid holidays and PTO, 401k with matching and profit sharing, and on-site fitness facility. OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.



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