Field Engineer 3

4 weeks ago


New Port Richey, Florida, United States eTeam Full time
Job Title:
Field Engineer 3 As a Field Engineer 3, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products, including desktop and laptop computers, printers, network devices, standard software, and low-end servers at customer sites and/or depot locations. This is a journeyman position for the typical desk-side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply your personal knowledge to resolve product support issues that could not be addressed by the service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities:
* Provides support for software, hardware, and networking support for desktops, laptops, and servers. * Provides maintenance and support on legacy products. * Supports Core, server products. * Performs disk replacement on enterprise storage products. * Installs and maintains PCs and associated software, networks, servers, and peripherals. * Supports network products from operational and maintenance perspectives. * Performs installs, moves, adds, and changes as required. * Tests and certifies PCs, networks, servers, and client-approved applications. * Provides follow-up on problems or escalation. * Maintains a high degree of professionalism in actions, demeanor, and dress. * Ensures customer satisfaction throughout the service delivery transaction. * Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

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