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Service Quality Analyst

2 months ago

East Syracuse, New York, United States Carrier Global Corporation Full time

Role Overview: As a key member of our team, you will be responsible for monitoring and analyzing daily error reports related to model and part numbers that have not successfully transferred from PHDB to Service.

Key Responsibilities:

  • Review and assess three daily error reports to identify discrepancies and propose effective solutions.
  • Update and enhance customer-facing documentation available to HVAC partners to ensure clarity and accuracy.
  • Identify opportunities for new documentation creation to support warranty processes and improve service delivery.

Qualifications: A background in warranty management, analytical skills, and experience in manufacturing technology will be beneficial in this role.