Help Desk Analyst

1 week ago


East Syracuse, New York, United States DUMAC Business Systems, Inc. Full time
About the Role

We are seeking a highly skilled and motivated Help Desk Analyst to join our team at DUMAC Business Systems, Inc. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for point-of-sale systems and related hardware and software
  • Configure and set up new systems and equipment for clients
  • Work with clients to resolve technical issues and provide solutions
  • Collaborate with internal teams to ensure seamless support and implementation
  • Document and track support requests and resolutions
Requirements
  • Associate degree in Computer Science or a related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and technical software
What We Offer
  • Competitive hourly rate of $20.00
  • 401(k) savings plan match
  • Health coverage and other benefits
Work Environment

This role operates in a professional office environment and requires the ability to handle multiple priorities and demands in a fast-paced environment.


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